Privacy Policy

1. Information We Collect

We collect information in a few ways.

Information from business users

When a business signs up for TapMetrics, we may collect:

• Name
• Business name
• Email address
• Login information
• Subscription status
• Business location or account settings
• Billing-related information handled through Stripe

We do not store full credit card numbers. Payments and subscription billing are processed by Stripe.

Information from customer check-ins

When a customer checks in at a business using TapMetrics, we may collect:

• Phone number
• Check-in date and time
• Selected source, such as Google, Instagram, referral, sign, word of mouth, or another source set by the business
• Repeat visit count
• Original source associated with that phone number
• Business location where the check-in happened

TapMetrics does not use background tracking. Customer data is created through the check-in process.

Information collected automatically

When you visit our website or use our app, we may collect basic technical information such as:

• Device type
• Browser type
• IP address
• Pages viewed
• App activity
• Error logs
• General usage information

This helps us operate, secure, and improve TapMetrics.

2. How We Use Information

We use information to:

• Provide and operate TapMetrics
• Allow businesses to track customer sources and repeat visits
• Manage user accounts and subscriptions
• Process payments through Stripe
• Provide customer support
• Improve product performance and reliability
• Detect, prevent, and respond to security issues
• Comply with legal obligations

We do not sell customer phone numbers or check-in data.

3. No Background Tracking

TapMetrics does not track customers in the background.

We do not track customer movement, browsing behavior, location history, or online activity. TapMetrics only records information entered or created through the check-in process.

4. Customer Data Belongs to the Business

Businesses using TapMetrics are responsible for their own customer relationships and check-in process.

The business is responsible for giving any required notice or obtaining any required consent from its customers before collecting phone numbers or other information through TapMetrics.

TapMetrics processes customer check-in information to provide the service to the business.

5. How We Share Information

We may share information with trusted service providers who help us operate TapMetrics, such as:

• Payment processors, including Stripe
• Hosting providers
• Database and infrastructure providers
• Analytics or error-monitoring tools
• Customer support tools

These providers are only allowed to use information as needed to provide services to us.

We may also disclose information if required by law, legal process, or to protect the rights, safety, or security of TapMetrics, our users, or others.

6. Payments

Payments are processed by Stripe. Stripe may collect and process payment information according to its own privacy policy and terms.

TapMetrics does not store full payment card numbers.

7. Data Retention

We keep account and check-in data while an account is active.

If a business cancels its subscription, we may retain account and customer check-in data for up to 30 days to allow account recovery, support, or export. After that, we may delete or anonymize the data.

Backup copies may remain for a limited period, typically up to 90 days, before being deleted through normal backup rotation.

We may retain certain records longer if required for legal, tax, accounting, security, or fraud-prevention purposes.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect information.

No system is 100% secure, and we cannot guarantee absolute security. However, we work to protect information from unauthorized access, loss, misuse, or disclosure.

9. Your Choices

Business users may:

• Access their account
• Update account information
• Cancel their subscription
• Request deletion of account data
• Contact us with privacy questions

To make a request, email us at:

support@tapmetrics.app

10. Children's Privacy

TapMetrics is not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. U.S. Use Only

TapMetrics is currently intended for use by businesses in the United States.

If you access TapMetrics from outside the United States, you understand that your information may be processed in the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users by email, through the app, or by posting an updated version on our website.

The "Last updated" date will show when the policy was last changed.

13. Contact Us

For privacy questions or requests, contact us at:

TapMetrics, LLC
P.O. Box 0000
Plano, TX 75000
United States

Email: support@tapmetrics.app